Contact
Talk to the team.
Support and product questions usually get a response within 24 hours.
Use Support for account and product issues, Privacy for data requests, and Partnerships for press or integrations.
Before you send a request
Include your account email, device/platform, and a short step-by-step description of the issue. This helps us reproduce bugs quickly and return a useful answer in the first reply.
For billing topics, include plan type and invoice date if available. For privacy requests, specify whether you need access, export, correction, or deletion.
Usually same day.
We're a small team and we read every message.
What you can contact us about
The contact page is not just for broken logins. Reach out when you need a human answer about the product, your account, or how to use Yourdec well.
- • Bug reports, account access problems, and unexpected billing issues
- • Questions about habit phases, streak protection, Time Machine, or Monthly Review
- • Privacy requests, exports, deletion, and other data-related questions
- • Partnerships, press, integrations, and product collaboration
What happens after you send a message
We route messages by topic so support, privacy, and partnership requests are handled by the right person as quickly as possible.
- • Support and bug reports are reviewed with the device, platform, and reproduction steps you send
- • Billing and access issues are prioritized because they can block product use
- • Privacy requests are routed separately so export, correction, or deletion requests are handled clearly